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Accessing your online account

Accessing and Sharing Your Account

Sometimes you need to view someone else’s plan information. It could be your child or someone you make health care decisions for. Or maybe you want to share your info with someone else. Here’s what you need to know about viewing and sharing online accounts.

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Create a digital account

Your Member Account

If you're thinking about setting up an account for someone else, read the next section first.

Register my account
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Personal Representatives

I'm Representing a Member

A personal representative (PR) can legally make health care decisions for a member. You don't need to be a member to be a PR. You might be a parent or legal guardian. If you would like to have online access to a member's account as their PR, we need to check your PR status first. Then you can set up an account and link it to theirs.

Here are a few things you need to have ready when you ask for a PR account:

  • The Member ID card for the member you represent
  • Documents that show you're allowed to make health care decisions for this member

These documents could be:

  • Birth or death certificate
  • Legal documents that prove you represent a member and can make health care decisions for them
  • Court orders
  • Other supporting documents
Apply for permissions
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FAQS

Frequently Asked Questions

Do you have questions about accessing accounts or how to view or share information with someone else? We've put together some answers for you here so you can set up your account. Or you can call us if you have questions.

What's Your Role?

One of the best ways to get your questions answered is to look up your role in the member's plan. See if one of these situations matches yours.

I'm Representing Another Member

Can I create an online account?

If you can legally make health care decisions for a member, you can set up an account to access their information. You can manage their plan using that account. You'll need to use your own account, with your own username and password, and not the member's account. You shouldn't create online accounts using someone else's name. We know this means extra steps for you. But it helps keep members' health information safe. If you're a member and you already have an online account, you can link your account to see health information for any members that you represent by clicking here.


I am not a BlueCare Tennessee member, but I represent a member. Can I set up a PR account online?

If you're a PR but not a member, you'll still be able to create an online account. That lets you manage your represented member's health plan online. A PR could be a parent, legal guardian or anyone who can legally make health decisions for a member. We'll need some documents from you to make sure you're the member's PR. After we've checked your PR status, we'll send you an e-mail with a link to register for an online account.


I'm a member with my own BlueCross or BlueCare Tennessee health plan, but I also represent another member. Will I be able to access all this data in one place online?

Yes. As a PR, you'll be able to see your info and the info of anyone you represent in one online account. This means you'll be able to log in to your online member account or mobile app and access all the data you're allowed to see.


What if I need to get full access for a teenager I represent?

If you're a PR of a teenage member between the ages of 13 and 17 and you want to get full access to their health information online, the teenage member will need to give you that full access.

I'm a Parent

I want to access my child's information online. Can I create an online account for them so I can manage their health information?

You can create an account for yourself and ask for PR permissions to access your child's health information online. You aren't allowed to create an account for yourself in your child's name. You must create your own account as yourself. We know this means extra steps for you. But it keeps your child's health information safer. If your child is 13 years old or older, they can create their own account with their own username and password.


What if I'm the parent of a teenager between the ages of 13 and 17?

If you're between the ages of 13 and 17, your PR, such as a parent or guardian, will have basic access to your health information. You can also give them full access to your very sensitive health information. You can do this through the Sharing & Permissions pages of your online account and the mobile app.

I'm a Teenager

What if I'm a teenager?

If you're between the ages of 13 and 17, your PR, such as a parent or guardian, will have basic access to your health information. You can also give them full access to your very sensitive health information. You can do this through the Sharing & Permissions pages of your online account and the mobile app.


Can a teenager give full access to their health information to someone else?

Yes. Teenagers between the ages of 13 and 17 can give full access to their PR. They can do this through the Sharing & Permissions pages of their online account and the mobile app.