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HOW WE CARE

You can get more from your health plan. We can help.

As your health partner, we want you to feel secure with your health care. Take advantage of all the help we offer.

Quick links:

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A mother and her son smiling, laughing and cuddling on the front porch

We go the extra mile. And then some.

We’re here to make using your health plan easy.

If you need a hand scheduling an appointment, we can do it for you.
If you need a specialist, we may be able to get you help faster.
If you want notices about checkups and screenings, you can sign up to get reminders by text.

You also have a care team of licensed nurses, social workers and other staff members to provide specialized help to keep you healthy. Just give us a call.

GET ONE-ON-ONE HELP

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Need to talk to an on-call nurse? Want help with prescription drugs? Or need a ride to the doctor or pharmacy? We’ve got you covered.

24/7 Nurseline

Speak to a registered nurse any time. Day or night, 365 days a year. And get answers on symptoms, medical conditions and other basic health concerns.

1-800-262-2873 1-800-262-2873

Help with medications

If you have questions about your prescription benefit, you can contact the TennCare Pharmacy Program for help. Call 1-888-816-16801-888-816-1680.

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Free rides

Get a free ride to the doctor or pharmacy. You can schedule your ride online or by calling.

Set up your online account

Sign up for an online account. You can use it to find or change providers, chat live with Customer Service and download your ID cards.

Create your account

Get extra support

Our Community Connection tool can help you find support close to home. You can get help finding food, housing or other things you may need.

Find resources

Pregnant?

Your plan is here to support you through your pregnancy and after. As a member, you get access to a free breast pump and more.

Get pregnancy support

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Pediatrician speaking with a little boy and his mother in an exam room

Where to go for care

If you’re injured or not feeling well, it can be hard to decide where to go for care. That’s why we created this guide. It helps explain when to go to the ER and when to go to your primary care provider (PCP) or an urgent care center.

Get the Guide

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Get the most out of your doctor visits

Before your visit:

Get your appointment on the calendar. For regular checkups, you should be able to schedule your doctor visit within three weeks or sooner. For sick visits and urgent care, you should be able to set up a visit within 48 hours. Having trouble scheduling your visit? Need some extra help? Give us a call.
Make a list of questions you have.
Take your medicine with you. This includes over-the-counter drugs, vitamins and herbs.
Try to arrive a few minutes early. This will help you get there on time in case you run into any delays.

Once you’re there:

Be honest about your symptoms or problems.
Make sure your doctor has answered all your questions and you understand your treatment. Ask follow-up questions if you need to.
If your doctor prescribes you or your child medicine, ask what it’s for, what it should do for you and what side effects you may have.
Take notes.
Tell them about other providers you’ve seen — like urgent care, the ER or specialists.

Before your visit:

Get your appointment on the calendar. For regular checkups, you should be able to schedule your doctor visit within three weeks or sooner. For sick visits and urgent care, you should be able to set up a visit within 48 hours. Having trouble scheduling your visit? Need some extra help? Give us a call.
Make a list of questions you have.
Take your medicine with you. This includes over-the-counter drugs, vitamins and herbs.
Try to arrive a few minutes early. This will help you get there on time in case you run into any delays.

Once you’re there:

Be honest about your symptoms or problems.
Make sure your doctor has answered all your questions and you understand your treatment. Ask follow-up questions if you need to.
If your doctor prescribes you or your child medicine, ask what it’s for, what it should do for you and what side effects you may have.
Take notes.
Tell them about other providers you’ve seen — like urgent care, the ER or specialists.

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A BlueCross BlueShield of Tennessee Team Blue volunteer transporting groceries at a food center

We’re here for Tennessee

At BlueCare Tennessee, we know healthy living is about more than doctors and medicine. That’s why we invest in our community. And we work to address risk factors like employment, caregiver support, education, food insecurity and affordable housing.

Here are just some of the ways we give back.