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MOBILE UPDATES

Get health updates on the go

We want to make it easier for you to get the most out of your health plan. Did you know we can send personalized and secure text messages to your phone? We’ll let you know about account changes, plan benefits, health reminders and more.

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Sign Up for Text

How to get started

If you want to get personalized text messages from us, you'll need to opt in first. To get started:

  • Click the button below to sign up for texts.
  • Confirm it’s you by entering your Member ID, date of birth and phone number.
  • Start to get texts from us. Most messages will include a link that takes you to a personalized channel with more info. There, you can view checkup reminders, important health info, benefit details and more.

Just make sure to tap the link in each text within 72 hours. Once you’re in your personalized channel, you can scroll through your message history to find older messages.

Sign up for texts

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TEXTING FAQs

Answers to your texting questions

Have questions about the messages we send? You’re in the right place. Learn more about your options, what to expect and how we keep your information secure.

  • What type of messages will I receive?

    We’ll send you checkup reminders, information on our programs, benefit information, important plan changes, events and more.

  • How do I know the message is from BlueCare Tennessee?

    Our messages will always come from 69-246. Add our number to your contact list so you’ll know when it’s us.

  • Can I opt out of text messages?

    Yes. You can opt out any time. To stop getting text messages from us, go to the most recent text and reply STOP.

  • Are these messages safe?

    Yes. We use security measures to protect your personal information. We send our messages through Relay, a secure messaging platform. Your privacy is very important to us.

  • How long can I access a text?

    The link in each text message is active for 72 hours after you get it. If you try to tap the link after 72 hours, it’ll say it’s expired. To get a new link, tap the resend button.

  • Can I access texts if I don’t have a smartphone?

    No. You can only open the link on a smart device. And your device must be linked to a mobile number with SMS messaging.

  • Can I contact someone from a text?

    Yes. If you’ve opted in for texts, your first message will include a “Message Us” button in your Relay feed. Already receiving texts? Just check your previous messages to find the button and start chatting with our team.