Contact Us
We're here to help answer your questions. To reach the right team, please select your contact from the list below.
For Benefits & Eligibility questions, check Availity first. If you can't find the information you need, you'll get a Fast Path phone number that moves you to the top of the calls received list.
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BlueCare℠
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CoverKids
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TennCareSelect
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Behavioral Health
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eBusiness Technical Support
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Enrollment
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Long-Term Services and Supports
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Pharmacy Benefits
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Population Health
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Transportation
BlueCare℠
Provider Service:
1-800-468-9736
8 a.m.-6 p.m. ET (Monday-Friday)
Member Service:
1-800-468-9698
8 a.m.-6 p.m. ET (Monday-Friday)
CoverKids
Provider Service:
1-800-924-7141
8 a.m.-6 p.m. ET (Monday-Friday)
Member Service:
1-800-325-8386
8 a.m.-6 p.m. ET (Monday-Friday)
TennCareSelect
Provider Service:
1-800-276-1978
8 a.m.-6 p.m. ET (Monday-Friday)
Member Service:
1-800-263-5479
8 a.m.-6 p.m. ET (Monday-Friday)
Behavioral Health
Phone for Consultations and Referrals
1-800-367-3403
9 a.m.-5 p.m. ET (Monday-Friday)
24/7 Member Crisis Line
Let your patients know that they can get confidential help for mental health emergencies.
1-855-CRISIS-1 or 1-855-274-7471
eBusiness Technical Support
Phone
1-800-924-7141 and follow the prompts to eBusiness support.
8 a.m.-6 p.m. ET (Monday-Thursday)
9 a.m.-6 p.m. ET (Friday)
For additional assistance you can send an email to the eBusiness technical support team at eBusiness_service@bcbst.com
Chat
You can talk to us using the chat feature in Availity
Regional eBusiness Contacts
Not sure who your eBusiness representative is?
Click this map to find your location, and then contact the representative for that region.
Enrollment
Phone
For questions about:
- Enrollment paperwork
- Fee schedules
- Contracts and/or effective dates
- Acceptance letters
- Electronic billing
- EFT or ERA
- Demographic changes (non-par)
- Returned mail or checks, etc.
- Status of a provider enrolling in our system
- When to use a change form instead of an enrollment form
1-800-924-7141 or email Contracts_Reqs_GM@bcbst.com
Provider Change Forms
Email completed Provider Change Forms to PNS_GM@bcbst.com
Enrollment Forms or Online Issues
Send supporting documents for a submitted enrollment form or online enrollment process issues to ProviderSupport@bcbst.com
Credentialing Questions
For credentialing questions call 1-800-924-7141 or email Credentials@bcbst.com
Long-Term Services and Supports
Authorization Support
- Phone: 1-888-747-8955, option 2
- Email: ProviderAuthIssues@bcbst.com
Change of Ownership Notifications and Questions
Email: Provider_CHOW@bcbst.com
CHOICES and Employment and Community First CHOICES Provider Relations
Care Coordination and Support
Phone: 1-800-262-2873
Eligibility Services, Claims and Inquiries
Phone: 1-888-747-8955
Employment Services
Email: Employment_Reports@bcbst.com
GPS Tablet Replacement/Exceptions
Email: CHOICES_EVV_Device@bcbst.com
Reportable Events Management
- Email: ReportableEvents@bcbst.com
- Fax (if email is unavailable): 1-855-472-0156
Sandata/EVV Tech Support
Phone: 1-855-389-4843
SelectCommunity
Phone: 1-800-292-8196
8 a.m.-6 p.m. (Monday-Friday)
Pharmacy Benefits
Clinical Call Center (Prior Authorizations)
- Phone: 1-866-434-5524
- Fax: 1-866-434-5523
Technical Call Center (Pharmacy Help Desk)
Phone: 1-866-434-5520